FAQ

Hosting

We already have an in-house server, why pay to host a website when we have one here?

This is a fairly loaded question that can be answered in many different ways, here are some thoughts for you to consider:

  1. Just because you have a server does not automatically mean you can host websites. You will need to check with your server administrator to see what would be involved in configuring your server.
  2. Unless you have a dedicated IT department, hosting your website on your own server can be costly and cause many headaches.
  3. Companies such as Absolute 0 already have systems, services and protocols in place such as backup, power failure, and storage protection in place. Plus the web-based Web Host Manager (WHM) allows you to view web-based email and use administration tools to allow you to view web statistics and control email accounts
Is the server down?

Almost 99% of the time, if the server is down – we are aware of it immediately. There are sometimes when the server “hiccups” during a page request and you might get a “page not found” error — it’s rare, but it happens. Just try reloading/refreshing the page or close out of your browser and restart it. It should be fine.

What does is a domain name and how to I get one?

A domain name is essentially a signpost on the Internet. Almost every website you’ve ever been to, and every email you’ve ever composed, has used a domain name in its address.

People register domain names or have domain names registered on their behalf, in order to “stake a claim” to a particular name — whether for business or personal reasons. Once you register a domain name, it is entirely yours, no other party may use that identity online as long as you continue to pay the yearly renewal fee and abide by the terms of use.

If I have another company register my domain, but I paid for it, who owns it?

Absolute 0’s policy is to ALWAYS list the client as the registrant. However, if someone registers your domain for you and puts in their company name and not yours, according to ICANN, the governing body of Internet Domain Names, the registrant of record is the owner of the domain, regardless of who paid for it.

My domain name is registered, where is it?

Once a domain name is registered, the information is shared and made available to other servers all over the world. Since there are millions of domain names, servers update there information usually once or twice a day – some however are 2-3 times per week, therefore, it can take up to 72 hours before you start to see your website once we have set it up on our servers.

Absolute 0 registered my domain name for me, but I've been getting a bill from another company telling me my domain name is ready to expire. Should I just send them the money?

NO! It is nothing but a solicitation. They put it into a format that makes it look like an invoice. If you pay it, that serves as authorization for you to change your registrar to them. If you ever get one of these, call Absolute 0 first at (330) 721-4600 and ask for support before paying anything.

Email

My SPAM is out of control!! What can I do?

Systematically, Absolute 0 uses an email Spam reducing agent called “ Spam Assassin. It uses a scoring system to evaluate whether mail is legit or spam. There is a wealth of information on the internet as well. Check it out here. “

The "Enter Network Password" dialog box keeps appearing when I go to check my email, what does that mean?

It means that you are not putting in the correct username and password for that account. Double check and make sure CAPS isn’t on too!

I can SEND email but can't RECEIVE. What is wrong?

First, check to make sure your username and password are correct. If you are not sure, login to the web host manager and reset your password. If the problem persists, it most likely a problem with the Absolute 0 server. Place a support ticket or call tech support.

I can RECEIVE email but can't SEND. What is wrong?

Depending on your ISP (Internet Service Provider), you may need to authenticate to our server before they will let outgoing mail out. If you go into the tools section of your email program, there should be an “Advanced” or “More Information” button. Inside there you will see a checkbox that says, “my server requires authentication” – make sure this is checked, apply, save and close.

One provider that will not allow for server authentication at all is SBC Yahoo! If you have them as a service provider, you will need to set your outgoing mail to there outgoing mail address. Here is a link that will help you.

My email isn't working and I'm waiting on a very important email!

If this is the case (albeit rare) – you are not totally down and out. First, open up a web-browser and go to some website that you know is always there — like http://www.google.com/. If that site doesn’t come up – than odds are your having an internet connection problem. Now if you check that and you are able to access the internet, there are several free email places on the web like hotmail, Yahoo! Mail or gmail. You can setup these accounts in less then 2 minutes and have the sender re-send the message to that address. A pain? Yes, but you’ll definitely get that email.

Development

I'm interested in getting a new website built, can you give me a ball-park estimate?

The short answer is, No. Your website is perhaps the most visible marketing tool you have and that should not be taken lightly. The best practice you can use is to put together in writing a Request for Proposal. This document does not have to be a 30 page document, just a clear outline of what you want to get across to your audience, how you basically see the visual aspect of the pages and what your ultimate goal is. Remember: the more information we get, the clearer more accurate quote you receive.

How long does a website take to build?

It depends on timing, and complexity.

What is the difference between a "data-driven" website and a "static" website?

Data-driven websites receive content from a database table – often used in content management systems. Static websites are designed and coded and may only be modified by changing the website code.

Who owns the actual website?

Absolute 0’s policy is that once the fee is paid in full, we release copyright to the client. Up until then, the copyright remains with Absolute 0 unless otherwise agreed in a statement of work.

Absolute 0 Internet Studios has been serving Northeast Ohio as a commercial web hosting and design company since 1998. In that time we have provided our clients with exceptional websites, technical support and technical solutions. When considering the addition of a website to your business portfolio it is important to choose the right developer for the job and since your here, you're already off to a great start.

FAQ

by | Jul 13, 2017 |

Contact Information

Phone: 330.721.4600

Address: 335 North Court St.
Suite 100
Medina, Ohio
44256

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